At Fisher Home Inspirations, every item is custom-made with care. Because many of our products are personalized or made to order, we have established the following policy to ensure fairness while maintaining the highest level of customer service.
Custom & Personalized Items
Due to the personalized nature of our products, all custom and personalized items are final sale and are not eligible for returns, exchanges, or refunds unless the item arrives damaged, defective, or we made an error in your order.
Examples include:
- Custom apparel
- Personalized mugs and tumblers
- Customized home décor
- Memorial gifts
- Business promotional items
- Military unit merchandise
- Photo products
- Any item with custom names, dates, logos, or artwork
Non-Personalized Items
Non-personalized items may be eligible for return within 14 days of delivery if:
- The item is unused and in its original condition.
- It has not been washed, worn, or altered.
- It is returned in its original packaging whenever possible.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, we will gladly replace the item or issue a refund if the problem was caused by Fisher Home Inspirations.
Order Changes & Cancellations
Orders may be changed or canceled within 24 hours of purchase, provided production has not begun.
Once production has started, personalized orders cannot be canceled or refunded.
Incorrect Personalization Information
Please carefully review all names, dates, spellings, colors, and customization details before submitting your order.
Fisher Home Inspirations is not responsible for customer-submitted errors, including:
- Misspelled names
- Incorrect dates
- Incorrect sizing selections
- Incorrect shipping addresses
- Uploaded images that are low quality or incorrect
Replacement orders due to customer errors will require a new purchase.
Shipping Delays
Once an order has been shipped, delivery times are the responsibility of the shipping carrier. We are not responsible for delays caused by:
- USPS, UPS, FedEx, or other carriers
- Weather conditions
- Natural disasters
- Holidays
- Incorrect shipping information provided by the customer
Lost Packages
If tracking indicates your package has been delivered but you have not received it, please contact the shipping carrier first.
If your package is lost in transit, contact us and we will assist you in filing a carrier claim whenever possible.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for your financial institution to process the refund.
Contact Us
If you have any questions regarding your order or this policy, please contact us:
Fisher Home Inspirations
📧 orders@fhinspirations.com
🌐 www.fhinspirations.bigcartel.com
We appreciate your business and are committed to making every purchase a positive experience. If there is ever an issue with your order, we will work with you to find a fair and reasonable solution.